Friday, June 19, 2009

Shipping Changes

We have just made a couple of small changes to our shipping policy. Canadians are now included in the free shipping over $40 offer. It doesn't cost much more to ship to our northern neighbors anyway. We've also increased our standard shipping cost for orders under $40 to $3.50 for all US/Canadian orders. We've had it set at $2.50 but it almost always costs us much more than that, especially when you factor in the envelopes and other packing material we use. Customers located outside of North America will still be charged the exact shipping cost in a separate paypal bill after we receive your order.

Speaking of shipping, have you ever wondered why you often receive your orders in parts? Its because Kelly and I actually live across the state from each other and so we only get together in person once every month or two. We each have our own colors so if you place an order with some skeins in Kelly's colors and some in my colors we each dye our separate parts and then usually ship them separately. If you are ever curious about whose colors are whose, look at the ballband. All of Laura's colors have an L in the dye lot number. The exceptions are roving and cotton or cotton/bamboo yarns. Laura dyes almost all of the roving and Kelly dyes all of the cotton and cotton/bamboo yarns, regardless of the color ordered! Its a little different, I know, but it works for us and allows us to be partners even though we live over an hour apart.

1 comment:

Cindy & Me said...

well I guess it's like the old saying'

if it ain't broke don't fix it ... glad you found a workable system living so far apart ..